M/s Firstcall Technology agrees to provide the services as per the terms and conditions below.

  1. Firstcall shall not be responsible for any data stored in the device deposited for services. The Customer shall be deemed to have already taken back-up of the data stored in the device.
  2. Customers should not submit any accessories (or Console games/disks) unless Firstcall has specifically requested them (e.g. for a power problem, may request the charger or power supply). Firstcall cannot be held responsible for any loss or damage to accessories whilst in Service Provider's possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc.). However, on occasions Firstcall may ask for certain accessories to be sent in after initial diagnosis for further testing.
  3. Customer shall be deemed to have ensured that Firstcall has filled the job sheet and T&C sheet duly signed along with address and ID proof before device is accepted for service procedures.
  4. Customer will get a standby handset as decided by the company and need to return it back once he gets his device back.
  5. Services carried out by Firstcall on non-warranty devices are warranted for 90 days from the date of handing over the device on completion of services.
  6. The devices will be repaired by the Authorised Service Centres in case where they are within warranty and the terms are covered by the corresponding brand’s warranty policy.
  7. In Out of Warranty cases the repair will be performed by Firstcall and warranty period will be 3 months from the date of handing over the device after service.
  8. The spare parts used in case of Repair Service provided by Firstcall shall be of Highest Quality parts sourced from our verified suppliers in INDIA or ABROAD. All parts will be quality tested & may include NEW, USED or REFURB parts.
  9. All devices received and repaired by Firstcall are under CCTV surveillance and the condition recorded.
  10. The defective parts replaced while undertaking the services shall not be returned to the Customer.
  11. The charges for labour and spares used for non-warranty services shall be as per the applicable rate card. Only Firstcall at its discretion shall be at liberty to change prices.
  12. The estimates given at the time of acceptance of the devices for services are provisional and may vary at the time of detailed inspection. Should the final expected charge be more than initial estimate Firstcall will proceed only after taking the approval of the Customer over phone call and SMS.
  1. In the event the final estimate is not approved by the Customer within 7 days, the Customer will be expected to collect the device in "as is condition" by paying Rs.200/- as a diagnosis charge and Firstcall will not be responsible for the same whatsoever. 
  2. Firstcall shall make all efforts to ensure that device is repaired quickly. At times however, due to non-availability/ shortage of critical spare parts or complicated fault, the repair turnaround time may take longer than the indicated time for delivery in the job sheet. Firstcall will not be responsible for any loss/losses whatsoever in the event of the delay for such aforementioned reasons.
  3. The Customer shall take delivery of the devices within 7 (Seven) days of intimation from Service Provider. This shall be regardless whether the device is repaired or not.
  4. In the event the delivery is not taken by Customer from Firstcall within 45 (forty five) days from the date of written intimation, Firstcall reserves the right to auction the device to recover the repair and auction charges from the Customer and company have the right to go legally to collect the standby handset.
  5. We can only accept devices which have been acquired by Customer by bonafide means. By purchasing any of our services, and agreeing to our terms services. Customer will be declaring that you are the legal owner or duly authorized representative of the owner of the device.
  6. In support of this Customer may be required to provide valid ID proof at any time during the validity of work order. Any Govt. ID shall be acceptable. In the event this is not available, Customer will agree to have a photograph and finger prints taken.
  7. On receiving any written government enquiries, enquiring about Customers device or requiring it to be handed over, we shall do so forthwith, without reference to Customer and shall have no claim on it thereafter, and we shall have no liability either for the return of the device. 
  8. Customer is expected to share the screen lock password /pattern. In case of customer avoidance of sharing the screen lock password /pattern. Firstcall is not liable for new/ repeat issues after the delivery, since quality test will be affected without screen lock password.
  9. Devices received as No Power / No display / Physical Damages & Water log issues, may not be returnable in as it is condition after first level repair/diagnosis.
  10. Firstcall reserves the right to repair, If the device is found to be tampered heavily by local /other service provider, and shall charge Rs. 300/- for inspection and diagnostics. 
  11. Firstcall reserves the right to repair, if the devices received has breakdowns caused by the use of illegal software: such as: Jail break or Rooting or any other similar actions and shall charge Rs. 300/- for inspection and diagnostics.
  1. Firstcall reserves the right to repair, devices which are operated outside a improper operating environment (including but not limited to that which is defined in the Brand User Manual and /or specification) and shall charge Rs. 300/- for inspection and diagnostics.
  2. Repairs which are outside the scope of a order shall be chargeable and for which an estimate will be provided. If accepted, these repair charges shall be payable by Customer before the device is taken up for repairs.
  3. Firstcall will under no circumstances be or held liable for any special, indirect, incidental or consequential damages resulting from servicing and/or repairing of the goods, including but not limited to of, damage to, or corruption of data; or any costs of recovering, programming, or restoring any program or data stored in the device and any failure to maintain the confidentiality of the data stored on the device.
  4. In the event of any device being lost by theft or accident while in our custody, the maximum liability will be limited to compensation with a device of similar value, specification and age or the limits placed by the maximum claim liability stated below.
  • 0-3 months of Purchase of Device - 75% of the Invoice Value 
  • 4-6 months of Purchase of Device - 60% of the Invoice Value 
  • 7-12 months of Purchase of Device - 45% of the Invoice Value 
  • 13-18 months of Purchase of Device - 25% of the Invoice Value 
  • 19-24 months of Purchase of Device - 15% of the Invoice Value
  1. Maximum care will be taken in handling the device, but no claims will be accepted for cosmetic issues like dent, scratches and minor defects.
  2. If Customers battery has reduced capacity or performance, Firstcall will not be responsible for the performance of the repaired device. Customer will have to replace the battery with a new and original one immediately before testing your repaired device.
  3. Firstcall shall not be held liable for any consequential damage including monetary loss or loss of business as a result of any delay caused by, an act of God, theft, loss, accident, delay in delivery or inability to obtain necessary labor, materials, transportation facilities etc. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of the delay. It shall be Our endeavor to keep customer informed of such events in advance to minimize the inconvenience that may be cause.
  1. Firstcall shall not be held liable for any delays, non-performance, failure or non-delivery of the devices due to contingencies arising from any force majeure, acts of God, storm, earthquake, accident, strikes, lockout, industrial dispute, labor trouble, transportation embargo, imminence or the existence of any state emergency, war, war like sanctions or any measure taken by government which renders it impossible or impractical for Firstcall to perform supply, service or deliver the device to the Customer.
  2. Disputes regarding our repair and services shall be attempted to be resolved through consultation, discussion and good faith. In the event such dispute cannot be resolved within a period of 30 days by way of consultation, such dispute shall be referred for arbitration in accordance with the Arbitration and Conciliation Act, 1996, or any modification or amendment thereof. The arbitration shall be held in Chennai, Tamil Nadu INDIA. The decision of such arbitration shall be binding and conclusive.
  3. These Terms & Conditions shall be governed by & construed in accordance with the laws of India and the exclusive jurisdiction of the courts in Chennai, India.
  4. In the event of any dispute arising out of these terms and conditions, the same shall be submitted to the single arbitrator to be appointed by Firstcall and the award/decision of such arbitrator shall be first and binding on both the parties.
  5. If you have a complaint, please contact the Firstcall either by email or by letter.
  6. Firstcall reserves the right to update these Terms and Conditions at any time by notice to you with immediate effect.
  7. The above terms and conditions supersedes and terminates all prior representations, discussions, undertakings, communication relating to the Services, written or oral until and unless otherwise agreed in writing by Service Provider.
  8. By accepting the job sheet, it is deemed that the Customer also agrees to all the terms and conditions mentioned in the job sheet.
  9. If the pickup is not ready at the scheduled time and place, the Job will be cancelled & the pickup will have to be rescheduled. Handling fees of Rs.200/- would apply in this case.

Capture the Problem

  1. Cancellations will be considered only if the request is made within 48 hours of placing a service order. However, cancellation is possible only if the product has not been picked up by us / possible only if the service technician has not started his course in reaching you.
  2. To cancel your order, kindly mail us at info@firstcall.co.in or call our support service
  3. In case of receipt of damaged or defective product, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same. This should be reported within a day of receipt of the product. 
  4. Our services are irreversible; we do not issue refunds once the order is accepted, repair performed and payment received.
  5. Firstcall reserves all rights to cancel any service order for any reason. Orders may be cancelled for the following reasons:
  • Location is not within our serviceable range.
  • Errors in the details provided (us or customer).
  • Problems identified by Credit and Fraud Avoidance department.

DISCLAIMER

We are in no way authorised by or associated with Apple Inc, Apple, ipod, iphone, ipad, Mac are registered trademarks of Apple Inc.

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